Shipping & Payment

If your package arrives damaged or items are missing, please contact our customer service team as soon as possible. Include your order number, a description of the issue and photographs if available. We will help you resolve the problem.

Product availability may vary. Some products are available directly from stock, while others may need to be sourced from external suppliers. Availability information is displayed on the relevant product page where provided.

If your order has not yet been processed or dispatched, we may be able to update your delivery address. Please contact us as soon as possible. Once an order has been shipped, changes may no longer be possible.

We do our best to process and ship orders as quickly as possible. If your order is delayed, please contact our customer service team with your order number. We will check the status and provide an update.

International shipping options depend on the destination country and the products ordered. Enter your delivery address during checkout to view the available shipping methods and associated costs.

Yes, when tracking is available for your shipment, you will receive a tracking link once your order has been dispatched. This allows you to follow your delivery and check its estimated arrival date.

We accept several secure payment methods, including iDEAL, Visa, Mastercard and Maestro, where available. All available payment options are displayed during checkout.