Terms And Conditions

Terms and Conditions

Electrostart BV

Last updated: 21 October 2026

Article 1 – Definitions

For the purposes of these Terms and Conditions:

• Electrostart: Electrostart BV, the supplier and seller of products and services.

• Customer: Any individual or legal entity purchasing products or services from Electrostart.

• Consumer: An individual acting for purposes outside their trade, business or profession.

• Business Customer: An individual or organization purchasing products or services for professional or commercial purposes.

• Agreement: Any agreement between Electrostart and a Customer concerning the supply of products or services.

• Products: Including starter motors, alternators, batteries, air conditioning components, automotive parts and other electrical and technical components.

Article 2 – Applicability

1. These Terms and Conditions apply to all offers, orders, agreements and deliveries made by Electrostart, unless otherwise agreed in writing.

2. The Terms and Conditions will be made available to Customers before the Agreement is concluded, in a format that can be saved or stored.

3. Any deviations must be expressly agreed upon in writing.

4. Where a provision conflicts with mandatory applicable law, the relevant statutory provision shall prevail.

5. Mandatory consumer protection rights remain fully applicable.

Article 3 – Offers and Product Information

1. Electrostart aims to provide accurate product descriptions, technical specifications, images, prices and availability information.

2. Obvious errors or mistakes in offers shall not bind Electrostart to the extent permitted by law.

3. Product images are illustrative and may differ from the actual product supplied.

4. Customers are advised to verify product suitability and compatibility before placing an order.

5. Stock availability and estimated delivery times are provided as accurately as reasonably possible.

Article 4 – Formation of the Agreement

1. An Agreement is established when the Customer places an order and Electrostart accepts it.

2. The Customer will receive an electronic order confirmation.

3. Electrostart may refuse an order for legitimate reasons, including suspected fraud or a demonstrable stock error.

4. If an order cannot be fulfilled, the Customer will be informed as soon as reasonably possible.

5. Payments for unavailable products will be refunded if no alternative arrangement is agreed upon.

Article 5 – Prices and Payments

1. Prices are displayed in euros unless otherwise stated.

2. Consumer prices include applicable VAT unless otherwise clearly indicated and legally permitted.

3. Prices for Business Customers may be displayed excluding VAT where clearly stated.

4. Shipping charges and any additional costs will be communicated before checkout is completed.

5. Customers may pay using the payment methods offered during checkout.

6. Electrostart reserves the right to modify available payment methods.

7. In cases of late payment, applicable statutory rules concerning payment reminders, interest and collection costs shall apply.

Article 6 – Delivery and Shipping

1. Electrostart aims to dispatch orders within the indicated delivery period.

2. Delivery times are estimates unless a specific delivery deadline has been expressly agreed upon.

3. Unless otherwise agreed, Consumer orders will be delivered within 30 days, subject to applicable law.

4. Customers will be informed of relevant delivery delays.

5. Customers are responsible for providing accurate shipping information.

6. For Consumers, the risk of loss or damage generally transfers upon physical receipt by the Consumer or their designated third party, subject to statutory exceptions.

7. Separate delivery arrangements may apply to Business Customers where lawfully agreed.

Article 7 – Consumer Right of Withdrawal

1. Consumers purchasing products online generally have the right to withdraw from the Agreement within 14 days after receiving the product, without giving a reason.

2. For orders containing separately delivered products, the withdrawal period generally begins upon receipt of the final product.

3. Consumers may exercise this right by clearly informing Electrostart within the statutory period, for example by email or through the withdrawal function provided on the website.

4. Products must be returned within 14 days after notifying Electrostart of the withdrawal.

5. Consumers may inspect products to establish their nature, characteristics and functionality.

6. Consumers may be liable for diminished product value resulting from handling beyond what is necessary for such inspection.

7. Direct return shipping costs may be charged to the Consumer, provided Electrostart has properly informed the Consumer before purchase.

8. Electrostart will refund the amounts due, including standard original delivery costs, within 14 days after receiving the withdrawal notice.

9. Electrostart may withhold reimbursement until the returned products have been received or the Consumer provides evidence of their return, whichever occurs first.

10. Additional shipping costs resulting from choosing a delivery method more expensive than the least expensive standard option need not be refunded.

The right of withdrawal does not apply where a statutory exception is applicable and its legal requirements have been satisfied.

Business Customers do not automatically have the statutory consumer right of withdrawal.

Article 8 – Business Returns

1. Business Customers are not automatically entitled to the statutory consumer withdrawal period.

2. Returns from Business Customers are accepted where Electrostart has agreed to them in advance or where required by law.

3. Applicable return procedures, costs and conditions will be agreed upon with the Business Customer.

4. This Article does not exclude statutory rights relating to defective or incorrect deliveries.

Article 9 – Warranty and Product Conformity

1. Electrostart supplies products that must comply with the Agreement and applicable legal requirements.

2. Consumers are entitled to statutory warranty protection. Products must meet the reasonable expectations arising from the Agreement.

3. The applicable statutory warranty depends on factors including the product's nature, price, supplied information and reasonably expected lifespan.

4. Where Electrostart is legally responsible for a defective product, Consumers are entitled to applicable remedies, including free repair or replacement and, where legally appropriate, a price reduction or termination of the Agreement.

5. Manufacturer warranties and additional commercial warranties do not restrict statutory consumer rights.

6. Normal wear and tear, improper use, incorrect installation or unsuitable applications are not automatically covered by warranty. Each claim will be assessed according to applicable law.

7. Business Customers are subject to their agreed warranty arrangements and applicable legislation.

Article 10 – Product Compatibility and Installation

1. Electrostart supplies technical and automotive components for different vehicles and applications.

2. Customers are advised to verify part numbers, technical specifications and vehicle information before purchasing.

3. Vehicle identification tools using registration numbers, VIN, KBA codes, vehicle types or similar systems are intended to assist with product selection.

4. Search results do not constitute an unconditional guarantee that a product is compatible with every vehicle configuration.

5. Products must be installed in accordance with manufacturer instructions and applicable safety standards.

6. Electrostart recommends installation of technical and electrical components by qualified professionals.

7. Liability for improper installation or misuse may only be excluded to the extent permitted by applicable law.

Article 11 – Complaints

1. Customers may submit complaints regarding products, orders or services through Electrostart's official contact channels.

2. Customers are encouraged to provide their order number, relevant product information and a description of the complaint.

3. Electrostart will review complaints carefully and respond within a reasonable period.

4. If additional investigation is required, the Customer will be informed.

5. Mandatory consumer rights remain unaffected.

Article 12 – Liability

1. Electrostart shall be liable for damages to the extent required under the Agreement or applicable legislation.

2. Electrostart is not liable for damage arising solely from improper use, incorrect installation or unauthorized modifications for which Electrostart is not responsible.

3. Any limitations of liability relating to Business Customers apply only where legally permitted and validly agreed.

4. Nothing in these Terms and Conditions excludes liability that cannot legally be excluded.

5. Statutory consumer protection rights remain fully applicable.

Article 13 – Force Majeure

1. Where Electrostart is temporarily unable to fulfil its obligations due to circumstances beyond its reasonable control, the consequences will be determined in accordance with applicable law.

2. Such circumstances may include major transport disruptions, natural disasters or other exceptional events.

3. Electrostart will inform affected Customers as soon as reasonably possible.

4. Statutory rights to terminate the Agreement or receive reimbursement remain applicable.

Article 14 – Retention of Title

1. To the extent permitted by law, delivered products remain the property of Electrostart until the relevant payment obligations have been fulfilled.

2. Any retention of title will be exercised in accordance with applicable legislation.

3. Additional retention of title arrangements may apply to Business Customers where validly agreed.

Article 15 – Privacy and Personal Data

Electrostart processes personal data in accordance with applicable privacy legislation and the Privacy Policy published on its website.

Article 16 – Intellectual Property

1. All rights to website text, images, product presentations, logos and other content belong to Electrostart or the respective rights holders.

2. Commercial reproduction or distribution without authorization is prohibited unless permitted by applicable law.

Article 17 – Governing Law and Disputes

1. Agreements with Electrostart are governed by Dutch law insofar as a valid choice of law is permitted.

2. Consumers retain the protection of mandatory provisions applicable in their country of habitual residence where required by law.

3. Disputes shall be submitted to the courts having jurisdiction under applicable law.

4. Electrostart aims to resolve complaints and disputes through mutual consultation whenever possible.

Article 18 – Contact Information

For questions regarding orders, returns, warranties or these Terms and Conditions, please contact:

Electrostart BV